Privacy Policy

From restaurant partners:

• Business name, address, phone number, email
• Menu information, photos, business hours
• Banking information for payment processing (handled by Stripe)

From website visitors:

• Basic visit analytics (page views, referrer) — cookieless and anonymized, via our hosting provider
• Information you voluntarily provide through contact forms

From online ordering customers:

• Name, phone number, email, delivery address
• Order history and payment information (processed by Stripe)
• Pseudonymous ordering-funnel and upsell-rail signals keyed by a random identifier stored in the browser. These include cart opened, checkout started, and up to 48 server-verified menu item, recommendation set, and modal or cart surface interactions. Only a session that touched the upsell rail and later converted may be linked to the resulting order for directional conversion analytics; sessions without upsell-rail activity are not linked to an order for this purpose. The attribution record does not include customer name, contact details, delivery address, order notes, payment information, prices, or full cart contents.

• To build and maintain your restaurant website
• To process online orders and payments
• To communicate with you about your account
• To improve our services
• To generate directional, aggregate conversion analytics about the upsell rail for platform improvement
• To display a converted session's upsell-attribution summary within existing internal order notifications used by operations staff; these signals never trigger, gate, or delay any notification
• We do not use these upsell-attribution signals for pricing, tax, payment, fulfillment, fraud decisions, merchant reporting, ranking, or checkout correctness

• We do not sell your data to anyone
• We do not share customer data with third parties for marketing
• We do not use tracking cookies on restaurant websites
• We do not send unsolicited marketing emails to your customers

Customer data collected through the 88Plate platform is accessible by both the restaurant partner and 88Plate for their respective business purposes.

• Restaurant partners may use customer data for fulfilling orders and communicating with their own customers
• 88Plate maintains and controls the platform database
• 88Plate may use anonymized aggregates and short-lived pseudonymous attribution signals for business analytics and platform improvement
• Neither party may sell customer data to third parties

Your menu content, original photos you provide, and your restaurant's brand remain your property.

• Stripe— payment processing and payouts
• Clerk— authentication and account management
• Convex— database and real-time infrastructure
• Vercel— website hosting, delivery, and cookieless visitor analytics
• Sentry— error monitoring and diagnostics

We retain your data for as long as you use our services. If you cancel:

• We will provide an export of your customer data upon request within thirty (30) days
• Restaurant-specific personal data will be deleted from our systems within thirty (30) days of export
• Raw ordering-funnel and upsell-attribution records are kept for approximately 30 days. They are deleted after 30 days during the next scheduled cleanup interval, so deletion may take up to 31 days total
• 88Plate retains anonymized, aggregate data (order volumes, trends, platform analytics) indefinitely

You can request to:

• See what data we have about you
• Correct inaccurate data
• Delete your data
• Export your data

Contact us at GO@88PLATE.COM for any data requests.