88Plate Inc. (“we”, “us”) is a Canadian company based in Vancouver, BC. We build restaurant websites and online ordering systems. This policy explains how we handle your data.
From restaurant partners:
- Business name, address, phone number, email
- Menu information, photos, business hours
- Banking information for payment processing (handled by Stripe)
From website visitors:
- Basic visit analytics (page views, referrer) — cookieless and anonymized, via our hosting provider
- Information you voluntarily provide through contact forms
From online ordering customers:
- Name, phone number, email, delivery address
- Order history and payment information (processed by Stripe)
- Pseudonymous ordering-funnel and upsell-rail signals keyed by a random identifier stored in the browser. These include cart opened, checkout started, and up to 48 server-verified menu item, recommendation set, and modal or cart surface interactions. Only a session that touched the upsell rail and later converted may be linked to the resulting order for directional conversion analytics; sessions without upsell-rail activity are not linked to an order for this purpose. The attribution record does not include customer name, contact details, delivery address, order notes, payment information, prices, or full cart contents.
From Order Manager app installations:
- Device and installation identifiers, restaurant pairing and session identifiers, and push notification tokens used to authorize the device and deliver new-order alerts
- App version, native build, update channel, device last-seen time, runtime status, and notification-registration state used for service reliability and support
- Order and customer information already held by the platform and shown to authorized restaurant staff for order fulfillment
- Nearby-device, Bluetooth, local-network, and printer connection details processed for printer setup and operation. We do not use these permissions to track precise location or for advertising
- When diagnostic reporting is enabled, Sentry may receive crash and diagnostic information such as app version, device type, operating system, update identifier, and error context
Customer data collected through the 88Plate platform is accessible by both the restaurant partner and 88Plate for their respective business purposes.
- Restaurant partners may use customer data for fulfilling orders and communicating with their own customers
- 88Plate maintains and controls the platform database
- 88Plate may use anonymized aggregates and short-lived pseudonymous attribution signals for business analytics and platform improvement
- Neither party may sell customer data to third parties
Your menu content, original photos you provide, and your restaurant's brand remain your property.
Payment processing is handled by
Stripe, which is PCI DSS Level 1 certified. We never store credit card numbers on our servers.
We retain your data for as long as you use our services. If you cancel:
- We will provide an export of your customer data upon request within thirty (30) days
- Restaurant-specific personal data will be deleted from our systems within thirty (30) days of export
- Raw ordering-funnel and upsell-attribution records are kept for approximately 30 days. They are deleted after 30 days during the next scheduled cleanup interval, so deletion may take up to 31 days total
- 88Plate retains anonymized, aggregate data (order volumes, trends, platform analytics) indefinitely
You can request to:
- See what data we have about you
- Correct inaccurate data
- Delete your data
- Export your data
Contact us at GO@88PLATE.COM for any data requests.
We may update this policy. We will notify you of significant changes via email.